Order FAQs

Shipping.

What countries and territories do you ship to?
What shipping options are available?
Why is my shipping address not being accepted?
How do I track my order?
Can I ship to multiple locations?
Have you received my sample yet?
How can I view the status of my sample?

My Account.

How do I reset my password?
How do I register my sample?
Why do I have to register my sample?
Where is the kit barcode?
What should I do if I send my DNA sample to the lab before registering?
I forgot to register! What do I do?

Purchases & Returns.

What payment options are available?
How do I change or cancel an order?
What is the return policy?
Can I use insurance to pay for a TruDiagnostic test?
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